What do I do when in response to my application I receive the certificate and I suspect that the information on it is “incorrect?”

You should return all the certificates that were printed and delivered to you. A receipt will be issued to validate that you have returned all copies. Internal checks will be done at our offices to determine whether or not the error was on the RGD’s part. If the error was a fault of the RGD your certificates will be corrected, reprinted and delivered within 10 days at no cost to you. If not, you will be required to do a Correction of Error. This corrects errors of fact such as place of birth, name and parents’ particulars.