Refund Policy

The Registrar General’s Department (RGD) through consultation with its stakeholders has put in place a refund policy to ensure it provides the best customer experience to the general public through access to the following billable services: 

• Certificates: Birth, Death, Marriage, Adoption, No Impediment, Still Birth;
• Record Updating:  Late Registration, Late Entry of Name, Correction of Error, Re-registration, Status;
• Island Record Office: Genealogy Search, Document Recording (Deeds, Will, Power of Attorney and any other deeds and writing), Authenticated Documents / Office Copies, Deed Poll Drafting, Registrations of Trade Unions, Opticians and Building Society as well as General Search;
• Registration: Birth and Death;
• Other: Search, Form Search, Registry Wedding, Verification Services.